Refund Policy - App Deployer
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Refund Policy

Last updated: August 12, 2026

Paid App Deployer subscriptions are billed by our partner Paddle.com Market Limited, which acts as the official reseller (Merchant of Record) for our plans. Paddle appears on your bank statements and handles the entire payment and refund process on our behalf.

1. Subscriptions and renewal

Subscriptions are billed in advance, monthly or annually depending on the plan chosen, and automatically renew at the end of each period unless cancelled beforehand. You can cancel your subscription at any time from your workspace billing page; the subscription stays active until the end of the period already paid for.

2. Grace period on failed payment

If a renewal payment fails (expired card, insufficient funds...), you are granted a 7-day grace period to update your payment method, during which your plan's features remain active. If the issue is not resolved by the end of this period, your workspace is automatically switched back to the free plan.

3. Right of withdrawal and refund

If you reside in the European Union or in a jurisdiction offering a legal right of withdrawal for digital services, you have 14 days from your first payment to request cancellation and a full refund of your subscription, provided you have not fully used the Service during that period in accordance with applicable provisions.

Outside of this legal window, payments made for a subscription period already started are not refunded on a pro-rata basis, except in the following cases:

  • a prolonged, confirmed unavailability of the Service, attributable to the Publisher, that significantly prevented use of your subscription;
  • a billing error (double charge, incorrect amount);
  • any other situation reviewed on a case-by-case basis, at our discretion.

4. How to request a refund

Any refund request should be sent to Paddle (which handles payment-related requests directly, as Merchant of Record) via their help center, or to us at billing@app-deployer.dev, specifying your account email address and the reason for the request. We process each request within 5 business days.

5. Plan changes

Upgrading to a higher plan takes effect immediately, with a pro-rata adjustment for the current period. Downgrading to a lower plan takes effect at the end of the period already paid for, with no partial refund of the current period.

6. Contact

For any question about billing or refunds, contact us at billing@app-deployer.dev.